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Consulting | Managed Services | Staffing

Gain more value from your ServiceNow platform with AQL’s expertise

As a ServiceNow Premier Partner, we help you in unlocking new opportunities with ServiceNow Managed Services. Our ServiceNow Managed Services are designed to facilitate the growing needs of your business. From ServiceNow administration to upgrades, our team of experts will handle all your ServiceNow needs.

Focus on your core business while AQL handles all your ServiceNow needs.  

  • Dedicated ServiceNow experts to manage your current ServiceNow environment.
  • Upgrades, enhancements & priority resources allotment based on your requirements.
  • Expertise in handling issues at L1, L2, L3, and L4 level operational support.
  • Improve efficiency & productivity by complementing your internal staff in managing, maintaining, and supporting the ServiceNow environment.
Services Silver Gold Platinum
Administration
User cleanup True True True
User & Group access management True True True
Platform Incident Support, Ongoing Maintenance & Technical Guidance True True True
Configuration Changes True True True
Cloning of environments True True True
Customization
Employee Center / Service Portal False True True
Advanced Scripting & UI Policies False True True
Build & Optimizing Workflows False True True
Employee Center / Service Portal Widget Development False False True
Planning & Governance
Define ServiceNow Governance False False True
Roadmap Planning False False True
ROI Insights False False True
Integration
Integration with various system like SAP, Oracle, Workday, SharePoint, etc. False False True
Migration
Migration from other ITSM tools False False True
Monitoring
CMDB Health False True True
Instance Health False True True
Security False True True
Optimization
Licensing Audits & Cleanup False True True
Performance Optimization False True True
CMDB Optimization False False True
Upgrade
Monitoring & Scheduling of Hot fixes, patches & Security Upgrades True True True
Platform Version Upgrades False True True

    Book Your Free Managed ServiceNow Services

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    * Roll Over Policy

    • No more than 40% of the hours can be rolled.
    • Rolled over hours expire in a month for Monthly Subscription & Addons packages.
    • For Pack of Hours package hours expire quarterly.
    • Roll over policy applies only to plans that have more than 40 hours.

    Hours

    • Standard Hours: M to F 8AM-5PM (Client’s time zone).
    • Non-business Hours: M-TH. 5PM-8AM (Rate is contract price x 1.5).
    • Weekend/ Holiday Hours: Fri. 5PM-Sun 12AM (Rate is contract price x 2).

    Rate

    • Non-Business Rate: Contract price x 1.5.
    • Weekend/ Holiday Rate: Contract price x 2.
    • Holidays all day Rate: Contract Price x 2.

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    Why Partner With AQL?

    • ServiceNow Partner
    • Successfully delivered ServiceNow implementations
    • A team of 50+ ServiceNow experts with deep domain expertise
    • Cost-effective, flexible plans to deliver measurable success
    • 15 years of experience in delivering high quality & scalable solutions

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